sentana sdyPrivacy Policy

This page describes what we collect when you use sentana sdy and how we keep that data protected. Our commitment is to handle your personal information transparently, store it securely, and use it only for the purposes outlined here. We collect data to verify your identity, process your payments, and operate our platform reliably.

We at sentana sdy process account information, payment details, and gameplay history to deliver our services lawfully and safely. Your data remains encrypted at rest and in transit across our infrastructure. We work with trusted payment processors and identity verification vendors to ensure your funds and personal documents are handled to industry standards.

Our privacy practices align with applicable data protection frameworks. If you access sentana sdy from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data is processed under the same security and retention policies. This policy sets out exactly what happens to your information and the choices you have regarding it.

What We Collect on sentana sdy

When you register with sentana sdy, we collect your full name, email address, phone number, and date of birth. Before you withdraw funds, we require you to verify your identity by submitting a government-issued ID—typically a KTP, passport, or driver's license—along with a selfie holding the document. We also photograph your face to cross-reference against the ID image. These details allow us to confirm you are the rightful account owner and comply with anti-money-laundering obligations.

We collect payment information when you deposit or withdraw. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive only transaction confirmations from those providers, not your full wallet credentials. For bank transfers via e-wallet, mobile banking, local payment, or online payment, we retain the account details you provide to route funds correctly. We never store your PIN or full card number on our servers.

We also log your gameplay activity—which games you access, your session timestamps, and your account balance history. This helps us detect fraud, troubleshoot technical issues, and understand platform usage patterns. Live-dealer table sessions are recorded by our studio partners for quality assurance and dispute resolution purposes.

Identity documents

Stored encrypted and accessible only to our compliance team during KYC review.

Payment details

Retained only as long as needed to process transactions and resolve disputes.

Gameplay logs

Kept for dispute resolution and platform analytics; deleted after thirty days of inactivity.

Device identifiers

Collected to detect suspicious login attempts and prevent unauthorized account access.

How We Use Your Data on sentana sdy

We use your personal information for four main purposes. First, we verify your identity and comply with regulatory Know-Your-Customer requirements. Second, we process your deposits and withdrawals securely. Third, we monitor for fraud and unusual account activity. Fourth, we improve our platform by analyzing aggregate, anonymized usage patterns.

We may also contact you via email or SMS to notify you of account security alerts, payment confirmations, or changes to our policies. We do not send marketing emails unless you explicitly opt in. When you place a live-dealer blackjack wager or check Liga 1 odds on sentana sdy, your session data helps us tune our streaming quality and game load times.

Third Parties and Data Processors

We share data with external vendors only when necessary. Payment processors like e-wallet and mobile banking receive transaction details to complete your deposits. Our identity verification partner scans your KTP or passport image to confirm authenticity. These vendors are bound by strict data protection contracts and use your information solely to fulfill their specific function.

We do not sell or trade your personal data to third parties for marketing purposes. If we are required to disclose information by law, we will notify you in advance unless legally prohibited from doing so. We may share anonymized, aggregated data with analytics providers to improve our sportsbook coverage, live-dealer studio quality, and esports market offerings.

Cookies and Tracking

Our sentana sdy mobile app and website use cookies and session tokens to keep you logged in and remember your preferences. These are essential for platform function and do not require additional consent. We also use analytics cookies to understand how users navigate our site, which helps us optimize the experience for accessing live roulette tables, checking Piala AFF results, or playing slot games.

You can disable non-essential cookies through your browser settings, though this may affect platform performance. We do not use third-party tracking pixels or cross-site advertising cookies.

Your Rights and Data Retention on sentana sdy

We respect your right to access, correct, and request deletion of your personal data. You can view your account details within the sentana sdy dashboard at any time. If you believe any information is inaccurate, you may submit a correction request through our support portal, and our team will verify and update it within 5 business days.

You may request complete deletion of your account and associated data by emailing our privacy team. Once an account is deleted, we retain transaction records only as long as required by law—typically seven years for financial compliance. Your gameplay history and session logs are destroyed after thirty days of account closure unless a dispute is pending.

We retain your identity documents only while your account is active and for a reasonable period afterward to handle withdrawal reversals or chargebacks. If you close your account during Idul Fitri or Idul Adhaprocessing may take longer due to bank holidays. Our data retention schedule is designed to balance security, compliance, and your privacy.

Contact Our Privacy Team

If you have questions about this privacy policy or wish to exercise your data rights, you can reach our privacy team via live chat in the sentana sdy app or by email. We respond to data access requests within 10 business days and deletion requests within 30 days. For urgent privacy concerns, our support staff can escalate your inquiry to our Data Protection Officer for priority review.

We periodically update this policy to reflect changes in our practices or applicable law. Any material changes will be announced within the sentana sdy platform and via email to registered users. Your continued use of sentana sdy after such updates constitutes acceptance of the revised privacy policy.